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About Us Leisure Games is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at shop@leisuregames.com.
Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

Please note that because we are not an "Internet Mail Order Only" company (we actually have a shop) we cannot guarantee that all items listed on this site are in stock. We try to maintain stocks of all items that we list (unless otherwise stated), but if we are out of stock of an item we will do our best to get a restock as quickly as possible.

We accept credit and debit card payment. If you are shopping from anywhere outside the UK, place your order and your credit card company will convert the transaction to your own currency.

We accept all major credit cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

If you want to place an order without going through the online service, you may do so in any of the following ways:

Telephone +44 (0) 20 8346 2327

Fax +44 (0) 20 8343 3888

Post to Leisure Games, 100 Ballards Lane, Finchley, London, N3 2DN, UK

E-mail shop@leisuregames.com

We recommend that customers do not use email for credit card information. It is safer to use either the online ordering (which is encrypted), or the telephone.
Shipping And Handling (See also Pre-Orders, below) Our postage & packing charges are as follows :

Within mainland UK we charge 10% (minimum charge £1.50, maximum £5.00), Orders over £80.00 p&p is FREE. *Please see note about pre-orders below*

UK Highlands & Islands In most cases we can apply the standard UK charges as set out above, however in some cases we will have to ask for extra shipping. We will contact you as soon as possible if this applies to your order.

The rest of Europe the usual charge is 20%, minimum £2.00 *see below*

The rest of the World the usual charge is 50%, minimum £5.00 *see below*

Please note that orders sent outside the European Union may be subject to Customs charges and/or import taxes. If you are in doubt as to whether these charges will apply to you please check with your country's customs before placing an order.

*NOTE* For shipments outside the UK we normally charge as set out above, however in some cases where an item is particularly heavy in relation to its cost we may have to charge extra. The amount we have to charge will depend on the exact weight of the item and the exact destination, and so we will email you to advise you of the full charge, and we will ask for your agreement. If you then do not wish to continue with the order we will refund in full any charges that have been made.

We will endeavour to indicate which items are affected by this on our product listings.

Pre-Orders

Please note, pre-ordered items will be treated as separate orders as far as shipping charges are concerned ie. when a pre-ordered item becomes available the shipping charge for that item(s) will be calculated independently of any other items which were ordered at the same time. This may mean that additional charges are required.

If you would like items to be held until all items on the order are available please contact us by telephone or email.

Please note: All prices for PRE-ORDERS are subject to change. If we have to change a price you will be notified and given an opportunity to cancel your order.
Delivery Schedule We normally aim to despatch your order to you on the day that you order. Orders within the UK are generally received within two working days, International orders are generally received in under seven working days (usually two or three days within Europe). To enquire about the status of an order please email mike@leisuregames.com
Back Orders If your item is not in stock, we will back order for you (unless you hear from us to the contrary). You will always be emailed with the option to cancel your order if you would rather not wait.

If part of your order is in stock and part out of stock we sometimes will hold your order for a day or two pending restocks, but if we do not expect a restock in the next day or two we will send what we have and back order the balance (unless we are unable to get restocks, when we will inform you).

Please note: All prices for PRE-ORDERS are subject to change. If we have to change a price you will be notified and given an opportunity to cancel your order.
Tax Charges 20% VAT is included in the price where applicable. For orders being sent outside the European Union this charge can sometimes be waived (usually depending on the weight of the goods). If this is the case we will automatically deduct it. For further details please do not hesitate to check with us (email: shop@leisuregames.com)
Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We like our customers to be pleased with their purchases, and will replace or exchange any item with which you are not fully satisfied within a period of 30 days as long as the item is returned to us in saleable condition.
Reaching Us If you need to reach us, please email us on shop@leisuregames.com, alternatively, you can call on 020 8346 2327 (International +44 followed by phone number without first zero) or fax us on 020 8343 3888 (International +44 followed by fax number without first zero) or write to us at Leisure Games - 100 Ballards Lane - Finchley - London N3 2DN, UK.
Privacy Policy Leisure Games do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.Data collected by this site is used to:

a. Take and fulfil customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes
Returns Policy If you are not completely satisfied with your order, we guarantee to exchange any goods or refund your money, provided you contact us within seven days of receiving your order.

Before returning unsatisfactory goods please contact us.

PLEASE NOTE: Leisure Games is not responsible for costs incurred in supplying or returning correctly supplied and undamaged goods, and we reserve the right to charge a handling fee of up to 25% of the value of the goods. We recommend that returned items are sent by Recorded Delivery. In the case of wrongly supplied or damaged goods we will refund your postage costs.

Leisure Games reserves the right to alter or amend the specifications and/or prices of the products offered for sale, or withdraw them completely without prior notice.

Our Guarantee is in addition to your statutory rights.
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